Frequently Asked Questions
- About ShoeDazzle▸
What is ShoeDazzle?
ShoeDazzle is where women who love shoes and fashion come for their personalized style fix. Founded on the belief that every woman deserves access to on-trend, quality shoes that fit her style. Every month our fashion team—led by Chief Stylist Rachel Zoe—offers our clients personalized shoe, handbag and accessory recommendations. Our clients also enjoy access to exclusive boutiques, new arrivals throughout each month, and award-winning Client Services. Because we design and oversee manufacturing of all of our shoes, we are able to offer beautiful style and high quality for irresistible prices, so women everywhere can get in on the fun and fill their closets.
Do you charge a membership fee?
Shopping at ShoeDazzle is free of any fees or membership charges. For clients who want the VIP experience, with benefits like free shipping on orders over $39 in the contiguous US and members-only pricing, we offer VIP Elite Membership, in which you will be charged $39.95. If you do not make a purchase or Skip the Month by the 5th, the resulting credit will then go straight into your account to spend as a VIP Credit.
What is a ShoeDazzle stylist?
ShoeDazzle provides you with expert styling, so you can indulge your love of fashion and get advice from the pros. Our stylists keep you current with what's hot in shoes, handbags, and jewelry, as well as how to wear them to stay on-trend and in season.
What is a showroom?
Your showroom is where your personalized shoe and handbag selections live. Visit your showroom to see what we've chosen for you, with new options every month and throughout the month.
Can I access ShoeDazzle from my phone?
We have an easy-to-use mobile site that works with iPhone and Android handsets, so you can stay connected to style on the go. To access your mobile showroom, simply visit www.shoedazzle.com from your handset—if you're using an iPhone or Android device, you'll be automatically redirected.
Can I cancel my ShoeDazzle account?
Of course, but before you cancel, remember that you are never obligated to buy anything. If you do decide to close your account, you may do so at any time and there is no cancellation fee. Please call* our Client Services team at 1-888-508-1888, Monday – Friday, 6 am – 9 pm and Saturday – Sunday, 9 am – 9 pm (EST).
*Accounts cannot be canceled by email.
- The Shoes▸
Are the products offered exclusive to ShoeDazzle?
Many of the shoes you see on ShoeDazzle are exclusives; you might spot similar styles on other websites and in stores, but we cannot vouch for the quality and craftsmanship of those items. We also offer a carefully curated selection of designer styles both from established brands and exciting new labels.
What brands do you carry?
ShoeDazzle proudly designs and manufactures the majority of the shoes, handbags and jewelry sold, so that we are able to maintain an extremely high level of quality and spoil you with irresistible pricing. Besides ShoeDazzle-brand products, the specific name brands we carry vary from season to season, based on current trends and what our buyers are loving.
How can you offer high-quality products for such great prices?
Because we manage many of our shoes from design to delivery, we are able to produce beautiful shoes for less, and make sure our products meet a high standard of quality. We also work with established and emerging designers to bring you name brands at a great price.
- Getting Started▸
How do I get started at ShoeDazzle?
Joining ShoeDazzle is free and takes only a few minutes. Simply take the style quiz and create a sign-in. You'll get access to some of our best selling styles right away, and within 24 hours, we will create your personalized showroom filled with on- trend shoes and handbags. You will also be able to shop our stylist-curated boutiques and lookbooks. Get Started Now
Take a Quick Style QuizLet our stylists get to know you by answering a few quick questions about you and your taste in fashion.
Create a Sign-InEnter your email address and create a password; that way the stylists can alert you once your personal showroom is ready. If you want to start shopping right away, you get access to a temporary selection of our best-selling styles as soon as you create your sign-in.
Receive Your Personal ShowroomWe'll send you and email when your first showroom is ready, within 24 hours. Your showroom is where your personalized selections of shoes, handbags, and accessories live at ShoeDazzle. Going forward, a new personalized selection will be available on the first day of every month.
Go ShoppingChoose anything from your showroom, or browse by trend in our boutiques and lookbooks. or "Shop By" sections. If you're looking for something specific, you can always use our filter to shop by color, style or heel height. Check out the Daily Fix for a special limited-time deal on a featured style each day, or come back and shop our New Arrivals and Best Sellers, updated all the time.
See More OptionsIf you're not smitten with anything in your showroom, you can click "See More Shoes" to view the styles that almost made your selection. You can also make Special Requests for the following month, or to find something specific, use our filter to search all shoes.
- Your Personal Selection▸
When will I get to see my first selections?
Within 24 hours of you creating your personal profile, you'll be able to shop your first showroom, filled with shoes and handbags. You will also get access to our stylist-curated boutiques and lookbooks, which feature the latest trends and edits.
How do I know when my showroom is ready?
We'll send you an email notifying you that your first showroom is ready. After that you'll get an email on the first of every month, when your new selection is available.
How often will I get new choices?
You'll receive a new selection of shoes and handbags on the first day of each month, but you'll also get access to new styles throughout the month, including new arrivals, featured trends special releases. If you don't see what you're looking for, you can use our filter to search all shoes, or contact Client Services 1-888-508-1888, Monday – Friday, 6 am – 9 pm and Saturday – Sunday, 9 am – 9 pm (EST).
- VIP Elite Membership▸
How does ShoeDazzle's VIP Elite Membership work?
VIP Elite Membership is our exclusive program for clients who want the royal treatment. Shop or Log into your Account to "Skip the Month" by the 5th and you won't be charged. If you do not make a purchase or log into your account to "Skip the Month" by the 5th your credit card will be charged $39.95 for a member credit on the 6th until you cancel. That charge can be used as a credit to spend or save. You can cancel by calling our Member Services at 1-888-508-1888.
What's the difference between VIP and VIP Elite?
Our original VIP program is now called "VIP Classic." VIP Classic is no longer being offered to new clients; however, if you are a VIP Classic Member, your benefits and monthly charges will not change, unless you choose to upgrade to VIP Elite.
When will I be billed each month?
Your VIP Membership will be charged on the 6th day of each month to your credit card on file, unless you have either made a purchase or skipped the month by the 5th. Your $39.95 charge will go straight into your account to spend, in the form of a VIP Credit. VIP Credits accumulate and roll over if unused, and never expire.
What's the commitment? Can I cancel my VIP Elite membership?
There's no obligation to buy as a VIP Elite Member, nor is there any minimum number of months or commitment for membership. You can skip any month by the 5th, and you can cancel your membership at any time by calling client services at 1-888-508-1888 during regular business hours.
What are VIP Credits and how do I use them?
Think of your VIP Credits as your personal shoe fund. Every month, your $39.95 VIP Elite Membership charge gets converted into 1 VIP Credit (worth $39.95) in your account. You can spend your VIP Credit on anything priced $39.95 or higher at ShoeDazzle. If you don't buy anything with your credit in any given month, you can save it for later or let your credits accumulate. Your VIP Credits roll over if unspent, and do not expire.
How do VIP Credits Apply to My Order?
VIP Credits will be applied automatically to any order of $39.95 or more excluding taxes and shipping. Each VIP Credit may be redeemed in its full amount only, and cannot be split over multiple orders.
Can I combine store credit with VIP Credit?
If your order total is greater than $39.95, and you have additional store credit available, that store credit will be automatically applied to the balance of your order. Any unused store credit will remain in your account. Exceptions may be made for promotional store credit.
What if I have more than 1 VIP Credit available?
Multiple VIP Credits may be applied to a single order, as long as the order total is equal to or greater than the value of the VIP Credits. For example: If your order total is $80.00 (excluding tax and shipping), up to two available credits will be automatically applied; however, if your order is $60.00, only one VIP Credit will apply. Additional VIP Credits will remain in your account for future orders, and any remaining balance on your order will be charged to your credit card on file.
What if I don't want to be charged in a given month?
One of the benefits of VIP Elite Membership is Skip-the-Month privileges. As long as you sign in and skip by the 5th of the month, you won't be charged for that month. To skip, simply sign in to your account and visit My Account or My VIP, then click "Skip the Month" and follow the instructions. If you don't skip by the 5th, your account will be charged on the 6th; however, there's no obligation to buy. Unspent VIP Credits roll over and accumulate, and do not expire.
Does the VIP discount of 10-25% apply to sale items?
No. VIP pricing is on full-priced items only; however, VIPs do enjoy free shipping on all orders over $39 in the contiguous US, which means there's no minimum order threshold to worry about when shopping our sale styles.
Do VIP Elite Members get a discount on The Daily Fix?
Yes. The Daily Fix is a great deal for all our clients but our VIPs can get even deeper discounts on this daily offer. If the Daily Fix doesn't sell out on the day it is released, you enjoy your VIP discount and free shipping on that same style, starting the next day.
Do I earn Style Points when paying with my VIP Credits?
You earn Style Points for your VIP Credits when your monthly VIP Elite Membership is charged, instead of when you spend your VIP Credits. You still earn at the same rate for the amount spent—and you'll of course earn additional points on any purchases that exceed your VIP Credit balance.
Do VIP Credits expire?
No. Once your VIP Credits are added into your account, they will remain there until you spend them.
How can I cancel my VIP Elite Membership?
You may cancel your VIP Elite Membership at any time by calling Client Services at 1-888-508-1888 during our regular business hours of Monday to Friday from 6 am to 9 pm and Saturday to Sunday from 9 am to 9 pm (EST), excluding holidays.
I canceled my VIP Elite Membership, so why does it say I'm still VIP?
If you cancel, your VIP Membership will remain active until the end of the month. When the current month ends, your account will not be charged again, and your VIP Elite Membership will be deactivated.
What is VIP Classic?
VIP Classic is our original VIP program. VIP Classic monthly membership is $9.95, which converts into $9.95 VIP Dollars per month (which rolls over and accumulates if unspent), and there is no option to skip. Our VIP Classic members enjoy VIP pricing and free shipping benefits. We are no longer accepting VIP Classic members, at this time, and are instead offering VIP Elite, which offers similar and enhanced benefits, and allows members to skip their membership charge every month.
- Orders & Shipping▸
How much does shipping cost?
Orders shipped within the contiguous United States and totaling over $49, not including shipping costs and taxes, are delivered for free with our Classic Pink shipping method, and will generally arrive within 4-7 business days after your order is shipped. A flat rate of $4.95 shipping charge will be applied to orders under $49 using the same shipping method. Delivery to Alaska and Hawaii is available for $11.95 per order. Delivery to Canada is available for $19.95 per order, and delivery to APO/FPO addresses and US territories are available for $14.95 per order. Orders to these destinations will normally arrive within 9-14 business days after your order is shipped depending on the destination. Expedited delivery is available with Express Pink* shipping for $17.95 per order, for delivery in approximately 2 business days after your order is shipped (for orders placed by 11 a.m. (PST)). Premium Pink* ground shipping for $6.95 per order is also available for delivery within 2-5 business days after your order is shipped (for orders placed by 11 a.m. (PST)).
Members of our VIP Program enjoy free standard delivery on orders over $39, not including shipping costs and taxes, within the contiguous United States (excluding APO/FPO addresses). VIP orders to Hawaii, Alaska, US territories, APO/FPO addresses and Canada receive $4.95 off Classic Pink shipping. Because of shipping carrier limitations, orders shipped to Hawaii, Alaska, Canada, APO/FPO, P.O. Boxes and the U.S. territories are not eligible for Express Pink or Premium Pink shipping. Orders to Canada may be charged additional state taxes or import fees. Currently we do not ship overseas.
When can I expect my order to arrive?
Orders are usually processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible. If you choose our Classic Pink shipping method, which is free on orders at or over $49 for addresses within the contiguous United States, items should arrive within 4-7 business days after your order is shipped*. If you choose our Premium Pink shipping method for $6.95 per order, items should arrive between 2-5 days after your order is shipped. If you choose our Express Pink shipping method for $17.95 per order, items should arrive 1-2 business days after your order is shipped. There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions.
For Canada, there may also be shipping delays due to customs. If you haven't received your order after 4 weeks, please call Client Services at 1-888-508-1888, Monday – Friday, 6 am – 9 pm and Saturday – Sunday, 9 am – 9 pm (EST), for assistance.
Please note that weekends and U.S. holidays are not considered business days.
*Classic Pink deliveries to Hawaii, Alaska, Canada, APO/FPO, and the U.S. territories, will experience longer delivery times. Please also allow 1-2 additional business days for shipping to rural ZIP Codes and during peak shipping periods or promotional events. Your patience is greatly appreciated.
Can I track my order?
Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you can easily track its status by visiting the My Account tab, clicking on Order History, and selecting the order you wish to track. You'll also receive an email with a tracking number after your order ships. Once you receive the shipping confirmation email, please allow up to 48 hours for tracking information to be updated on the shipping carrier's website. We recommend tracking your order to ensure it is delivered successfully.
Can I change my order once it is placed?
Once your order is placed, we are unable to accommodate order changes or address corrections. Please review your shipping information carefully before finalizing your order. We are not responsible for incorrectly submitted addresses in orders.
Can I order items from prior months?
We will always do our best to get you the items you want; however, because our inventory is constantly changing to fit the latest trends, we cannot guarantee a past style will be available. If we can't accommodate your request, we'd be happy to suggest something else you might love. Just call Client Services at 1-888-508-1888, Monday – Friday 6am – 9pm and Saturday – Sunday, 9 am – 9 pm (EST).
What types of payment do you accept?
ShoeDazzle accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks, money orders, or international credit cards. We are currently unable to process any credit cards that are billed to an address outside of the United States, or Canada.
When will I be charged?
When checking out on ShoeDazzle, your card will be charged at the time you confirm your order.
Do you charge sales tax?
Sales tax applies to orders shipped to California and Kentucky. Rates vary by county and are calculated according to the order subtotal.
How long will my refund take?
Because different banks have different policies and timelines, the length of time it will take for your refund to reflect in your account varies. Please allow 1-2 billing cycles for the credit to appear on your statement.
My original form of payment has been canceled. How do I get my refund?
Returns for a refund can only be made to the original form of payment, minus a $5.95 restocking fee. Please note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse. Also note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card.
I bought with a gift card, can I get a refund?
Gift card purchases are not eligible for refund. Gift card purchases can only be returned for an exchange or store credit.
- Returns & Exchanges▸
Can I return my order?
If you are unhappy with your order for any reason, you may send it back free of charge. All items must be returned within 45 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.
We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel, lingerie and special accessories must also be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. ShoeDazzle reserves the right to reject (and not return) items that do not adhere to this return policy.
ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).
*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card. Also note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse.
Free return labels may be printed out at ShoeDazzle.com. Please visit the Order History page in your Account Details to print return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Express and Premium Pink shipping are non-refundable.
At this time, we cannot provide return shipping labels to orders delivered outside the contiguous United States or to APO / FPO addresses, and recommend using a local shipping carrier. An $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Hawaii and Alaska. Shipping on exchanges to Canada are subject to a $19.95 charge per order, and APO/FPO and U.S. territories changes will be charged $14.95 per order for shipping.
Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department at:
7865 National Turnpike, Bldg B
Louisville, KY 40214
How do I initiate a return?
To initiate a return, please follow our return procedure:
- Go to Order History in Account Details under the My Account tab.
- On the Order History page, click on the order number associated with the item you want to return.
- On the Order Details page, click on the Return / Exchange link associated with the item you want to return.
- Once you click on the Return / Exchange link, you will be directed to the return authorization process. Complete the steps online to generate a return label and packing slip.
- Print return label and return packing slip.
- Follow packaging instructions on the return packing slip.
How do I track my returns or reprint my return packing slip and label?
You may track your return by going to Return History in Account Details under the My Account tab. There, you will see the status of your return, a link to track your return package, and a link to reprint the return packing slip or label.
How long will my return take?
Return shipping usually takes 5-10 business days, depending on distance. However, returns dropped at a FedEx location may result in faster shipping times. Please do not return packages to self-serve drop boxes as this will result in delays. Once your return is received and inspected by our warehouse staff (usually within 3 business days after receipt), we will process your return or exchange. If you would like a money refund for your return, it may take up to 10 business days to post to your account depending on your credit or debit card company.
Do you have a rewards program?
Yes! When you join VIP, you're automatically enrolled in our loyalty rewards program, where you can earn Style Points toward chic freebies and stellar discounts. You'll receive 25 points for every dollar you spend (not including any applicable tax or shipping charges) once your purchase has been shipped. Bonus points may also be earned for limited-time promotions. Specific sale-priced items may not be eligible to earn Style Points, subject to the individual promotion's Terms and Conditions.
Can I choose what kind of emails I receive?
Of course. We understand that sometimes less is more. To manage your email preferences, sign in to your showroom, choose My Account and click on Email Preferences, and then customize what you receive. Remember, if you choose not to receive Showroom Alerts, you won't receive first-of-the-month emails alerting you that your new showroom is ready.