Frequently Asked Questions

About ShoeDazzle

What is ShoeDazzle?

ShoeDazzle is where women who love shoes and fashion come for their personalized monthly style fix. Founded on the belief that every woman—not just the stars—deserves her own personal stylist, ShoeDazzle offers our clients personalized shoe, handbag and accessory recommendations chosen for them by a team of A-list stylists. Our clients get new options at the beginning of each month, and also enjoy access to exclusive boutiques, celebrity designs, and award-winning Client Services. Because we design and oversee manufacturing of all of our shoes, we are able to offer beautiful style and high quality for irresistible prices with free shipping*, so women everywhere can get in on the fun and fill their closets.

Do you charge a membership fee?

No. ShoeDazzle membership is free. There are no monthly fees or obligations. We want you to look and feel beautiful—not worry about fees!

What is a ShoeDazzle stylist?

ShoeDazzle provides you with celebrity stylists at a fraction of the price the stars pay, so you can indulge your love of fashion and get expert styling advice from the pros. Our stylists stay up to date with what's hot in shoes, handbags, and jewelry to fill your showroom with only the most coveted styles.

What is a showroom?

Your showroom is where your personalized selections live at ShoeDazzle. When you sign in you'll be taken to your showroom and see what the stylists chose for you, with new options on the first of every month.

Can I access ShoeDazzle from my phone?

Yes! We have an easy-to-use mobile site that works with iPhone and Android handsets, so you can stay connected to style on the go. To access your mobile showroom, simply visit www.shoedazzle.com from your handset—if you're using an iPhone or Android device, you'll be automatically redirected.

Can I cancel my ShoeDazzle account?

Of course, but before you cancel, remember that you are never obligated to buy anything. If you do decide to close your account, you may do so at any time and there is no cancellation fee. Please call* our Client Services team at 1-888-508-1888, Monday – Friday, 6 a.m. – 5 p.m. (PST).

*Accounts cannot be canceled by email.

The Shoes

Are the products offered exclusive to ShoeDazzle?

Our stylists scour the fashion scene to bring you only the latest and hottest designs. Most of the shoes you see on ShoeDazzle are exclusives; you might spot similar styles on other websites and in stores, but we cannot vouch for the quality and craftsmanship of those items.

What brands do you carry?

ShoeDazzle proudly designs and manufactures the majority of the shoes, handbags and jewelry sold. Because almost everything we offer is under the ShoeDazzle® brand, we are able to maintain an extremely high level of quality and spoil you with irresistible pricing.

How can you offer high-quality products for such great prices?

Because we manage our shoes from design to delivery, we are able to produce beautiful shoes for less, and make sure our products meet a high standard of quality. Our pricing even includes complimentary shipping*, so that all women can indulge and build their dream closet.

Getting Started

How do I get started at ShoeDazzle?

Joining ShoeDazzle is complimentary and takes only a few minutes. Simply take the style quiz and create a sign-in. You'll get access to some of our best selling styles right away, and within 24 hours the stylists will create your personalized showroom filled with on-trend shoes, handbags and jewelry. You will be able to shop our stylist-curated Boutiques and Lookbooks, which feature the latest fashion and trends. Get Started Now

1. Take a Fun, Brief Style Quiz

   Let our stylists get to know you by answering a few quick questions about you and your taste in fashion.

2. Create a Sign-In

   Enter your email address and create a password; that way the stylists can alert you once your personal showroom is ready. If you want to start shopping right away, you get access to a temporary selection of our best-selling styles as soon as you create your sign-in.

3. Receive Your Personal Showroom

   We’ll send you and email when your first showroom is ready, within 24 hours. Your showroom is where your personalized selections of shoes, handbags, and accessories live at ShoeDazzle.
   
   You can also shop our Boutiques and Lookbooks. Going forward, a new personalized selection will be placed in your showroom on the first day of every month.

4. Go Shopping

   Choose anything from your showroom, Boutiques or Lookbooks and receive complimentary shipping within the contiguous United States. Your order will be delivered in our signature pink box or dust bag. There is no monthly fee or obligation to buy, and shopping is fun and effortless.

5. See More Options

   If you're not smitten with anything in your showroom, you can ask the stylists to provide Alternate Selections—for any of the three categories—right from the comfort of your showroom. You can also make Special Requests for the following month, or to find something specific, contact our award-winning Client Services team for assistance at 1-888-508-1888, Monday – Friday, 6 a.m. – 5 p.m. (PST).

Your Personal Selection

When will I get to see my first selections?

Within 24 hours of you creating your personal profile, the stylists will present you with your first showroom, filled with shoes, handbags and jewelry sets. You will also get access to our seasonal stylist-curated Boutiques and Lookbooks, which feature the latest fashion trends.

How do I know when my showroom is ready?

We'll send you an email notifying you that your first showroom is ready. After that you'll get an email on the first of every month, when your new selection is available.

How often will I get new choices?

You'll receive a new selection of shoes, handbags and jewelry sets on the first day of each month, but you'll also get access to new styles throughout the month, including stylist picks, featured trends special releases. If you don't see what you're looking for, you can also request an alternate selection of shoes, handbags or jewelry from the stylists each month in your showroom, or contact Client Services at 1-888-508-1888, Monday – Friday, 6 a.m. – 5 p.m. (PST).

VIP Membership

How does ShoeDazzle's VIP Membership work?

VIP Membership is our exclusive program for clients who want the royal treatment. For $9.95 a month, you get $9.95 VIP Dollars to spend (or save, since they accumulate and rollover for a year). You also get 10-25% off all full-priced styles and free shipping on every order. Our VIPs enjoy a dedicated VIP Concierge phone line, an extended 60-day return policy, and lots of surprise perks and privileges. There's no commitment to buy as a VIP, and you can cancel your VIP Membership at any time.

When will I be billed each month?

Your VIP Membership will be charged monthly to your credit card on file, on the same date as the month you signed up.

What's the commitment? Can I cancel my VIP membership?

There's no obligation to buy as a VIP, nor is there any minimum number of months or commitment for VIP Membership. You can cancel your membership at any time by calling the VIP Concierge at 1-888-890-8785 during regular business hours.

What are VIP Dollars and how do I use them?

Think of your VIP Dollars as your personal shoe fund. Every month, your $9.95 VIP Membership charge gets converted into $9.95 VIP Dollars in your account. You can spend your VIP Dollars on anything at ShoeDazzle—but if you don't spend them on any given month, you can save them for later or let them accumulate. Your VIP Dollars rollover for a year once they appear in your account. After one year, they will expire.

Can I pause my VIP membership so that I am not charged every month?

No. At this time, you do not have the option to pause your membership or skip a month. Remember, if you don't use your VIP Dollars, they'll stay in your account for a year, so you can let them accumulate if you don't feel like buying during any given month.

Does the VIP discount of 10-25% apply to sale items?

No. VIP pricing is on full-priced items only; however, VIPs do enjoy free shipping on every order, which means there's no minimum order threshold to worry about when shopping our sale styles.

I'm a VIP...why don't I get a discount on The Daily Fix?

VIP Members get 10-25% off all full-priced items. Since The Daily Fix is offered at a reduced price for a limited time, the pricing is the same for everyone; however, if The Daily Fix doesn't sell out on the day it is released, you enjoy your VIP discount and free shipping on that same style, starting the next day.

Do I earn Style Points when paying with my VIP Dollars?

You earn Style Points for your VIP Dollars when your monthly VIP Membership is charged, instead of when you spend your VIP Dollars. You still earn at the same rate for the amount spent—and you'll of course earn additional points on any purchases that exceed your VIP Dollar balance.

Will I be notified when my VIP Dollars are about to expire?

We will always do our best to keep you informed when your VIP Dollars will expire. Expiration dates are available to view at your convenience in My Account under Store Credit History.

How can I cancel my VIP Membership?

You may cancel your VIP Membership at any time by calling the VIP Concierge at 1-888-890-8785 during our regular business hours of Monday to Friday from 6 a.m to 5 p.m. (PST), excluding holidays.

I canceled my VIP membership, so why does it say I'm still VIP?

If you cancel, your VIP Membership will remain active until the end of the current billing cycle. When the billing cycle ends, your account will not be charged again, and your VIP Membership will be deactivated.

Orders & Shipping

How much does shipping cost?

Orders shipped within the contiguous United States and totaling over $49, not including shipping costs and taxes, are delivered for free with our Classic Pink shipping method, and will generally arrive within 4-7 business days after your order is shipped. A flat rate of $4.95 shipping charge will be applied to orders under $49 using the same shipping method. Delivery to Alaska and Hawaii is available for $11.95 per order. Delivery to Canada is available for $19.95 per order, and delivery to APO/FPO addresses and US territories are available for $14.95 per order. Orders to these destinations will normally arrive within 9-14 business days after your order is shipped depending on the destination. Expedited delivery is available with Express Pink* shipping for $17.95 per order, for delivery in approximately 2 business days after your order is shipped (for orders placed by 11 a.m. (PST)). Premium Pink* ground shipping for $6.95 per order is also available for delivery within 2-5 business days after your order is shipped (for orders placed by 11 a.m. (PST)).

Members of our VIP Program enjoy free delivery within the contiguous United States (excluding APO/FPO addresses) on all orders, regardless of order total, using our Classic Pink shipping method. VIP orders to Hawaii, Alaska, US territories, APO/FPO addresses and Canada receive $4.95 off Classic Pink shipping.

Because of shipping carrier limitations, orders shipped to Hawaii, Alaska, Canada, APO/FPO, P.O. Boxes and the U.S. territories are not eligible for Express Pink or Premium Pink shipping. Orders to Canada may be charged additional state taxes or import fees. Currently we do not ship overseas.

When can I expect my order to arrive?

Orders are usually processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible. If you choose our Classic Pink shipping method, which is free on orders at or over $49 for addresses within the contiguous United States, items should arrive within 4-7 business days after your order is shipped*. If you choose our Premium Pink shipping method for $6.95 per order, items should arrive between 2-5 days after your order is shipped. If you choose our Express Pink shipping method for $17.95 per order, items should arrive 1-2 business days after your order is shipped. There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions.

For Canada, there may also be shipping delays due to customs. If you haven’t received your order after 4 weeks, please call Client Services at 1-888-508-1888, Monday – Friday, 6 a.m. – 5 p.m. (PST), for assistance.

Please note that weekends and U.S. holidays are not considered business days.

*Classic Pink deliveries to Hawaii, Alaska, Canada, APO/FPO, and the U.S. territories, will experience longer delivery times. Please also allow 1-2 additional business days for shipping to rural ZIP Codes and during peak shipping periods or promotional events. Your patience is greatly appreciated.

Can I track my order?

Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you can easily track its status by visiting the My Account tab, clicking on Order History, and selecting the order you wish to track. You'll also receive an email with a tracking number after your order ships. Once you receive the shipping confirmation email, please allow up to 48 hours for tracking information to be updated on the shipping carrier's website. We recommend tracking your order to ensure it is delivered successfully.

Can I change my order once it is placed?

Once your order is placed, we are unable to accommodate order changes or address corrections. Please review your shipping information carefully before finalizing your order. We are not responsible for incorrectly submitted addresses in orders.

Can I order items from prior months?

We will always do our best to get you the items you want; however, because our inventory is constantly changing to fit the latest trends, we cannot guarantee a past style will be available. If we can't accommodate your request, we'd be happy to suggest something else you might love. Just call Client Services at 1-888-508-1888, Monday – Friday 6 a.m. – 5 p.m. (Pacific).

Billing

What types of payment do you accept?

ShoeDazzle accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

When will I be charged?

When you place an order on ShoeDazzle, your card will be charged at the time you confirm the order.

Do you charge sales tax?

Sales tax applies to orders shipped to California. Rates vary by county and are calculated according to the order’s subtotal.

Returns & Exchanges

Can I return my order?

If you are unhappy with your order for any reason, you may send it back free of charge. All items must be returned within 45 days from shipment in new, unused condition, with no signs of use or wear. Returns made by members of our VIP Program have an extended, 60-day return policy. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.

We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel, lingerie and special accessories must also be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. ShoeDazzle reserves the right to reject (and not return) items that do not adhere to this return policy.

Within the 48 Contiguous United States including P.O. Boxes

ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) free return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).

*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card. Also note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse.

Free return labels may be printed out at ShoeDazzle.com. Please visit the Order History page in your Account Details to print return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Express and Premium Pink shipping are non-refundable.

For Canada, AK, HI, APO/FPO Addresses, and U.S. Territories

At this time, we cannot provide return shipping labels to orders delivered outside the contiguous United States or to APO / FPO addresses, and recommend using a local shipping carrier. For exchanges, a $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Hawaii and Alaska. Shipping on exchanges to Canada are subject to a $19.95 charge per order, and APO/FPO and U.S. territories changes will be charged $14.95 per order for shipping.

Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department at:

ShoeDazzle
17300 Slover Ave
Fontana, CA 92337

How do I initiate a return?

To initiate a return, please follow our return procedure:

1. Go to Order History in Account Details under the My Account tab.
2. On the Order History page, click on the order number associated with the item you want to return.
3. On the Order Details page, click on the Return / Exchange link associated with the item you want to return.
4. Once you click on the Return / Exchange link, you will be directed to the return authorization process. Complete the steps online to generate a return label and packing slip.
5. Print return label and return packing slip.
6. Follow packaging instructions on the return packing slip.

How do I track my returns or reprint my return packing slip and label?

You may track your return by going to Return History in Account Details under the My Account tab. There, you will see the status of your return, a link to track your return package, and a link to reprint the return packing slip or label.

How long will my return take?

Return shipping usually takes 5-10 business days, depending on distance. However, returns dropped at a FedEx location may result in faster shipping times. Please do not return packages to self-serve drop boxes as this will result in delays. Once your return is received and inspected by our warehouse staff (usually within 3 business days after receipt), we will process your return or exchange. If you would like a money refund for your return, it may take up to 10 business days to post to your account depending on your credit or debit card company.

Rewards & Referrals

Do you have a rewards program?

Yes, because we love rewarding you for good style behavior. When you join ShoeDazzle, you're automatically enrolled in our loyalty rewards program, where you can earn StylePoints toward free store credit. You earn 100 StylePoints for every purchase, and 200 whenever a friend you've invited places her first order. Learn More

Do you have a friend referral program?

Yes—ShoeDazzle is all about sharing the style! Friend referrals are part of our StylePoints rewards program. Inviting your friends is easy and can earn you free shoes, handbags and jewelry, so invite as many as you want. You get 200 StylePoints toward free ShoeDazzle store credit for every friend who joins and places an order. Also, once you have 1,000 StylePoints, you can redeem for store credit worth $39.95, and there's no limit to the amount of credit you can earn. Store credit that you accumulate is automatically applied towards future purchases. Start Inviting Friends

Is it possible to see other client showrooms?

If you choose to, yes, you can share showrooms with your fellow fashionistas. Virtually shop with your friends who are also ShoeDazzle clients—and even our stylists—by visiting the Friends & Stylists tab and Connecting with Facebook. In addition to shopping new items and seeing what others are loving, you can earn 200 StylePoints for every new friend who joins through Facebook and purchases.

Can I choose what kind of emails I receive?

Of course. We understand that sometimes less is more. To manage your email preferences, sign in to your showroom, choose My Account and click on Email Preferences, and then customize what you receive. Remember, if you choose not to receive Showroom Alerts, you won't receive first-of-the-month emails alerting you that your new showroom is ready. Update My Email Preferences