ShoeDazzle - ShoeDazzle - Frequently Asked Questions

How do I become a ShoeDazzle client?

Joining ShoeDazzle only takes a few minutes of your time, and membership is effortless and risk-free. To get started, simply take our style profile and create a sign in. As soon as you have completed your ShoeDazzle profile, our stylists will begin selecting shoes, handbags and jewelry for you based on current fashion trends and your personal style preferences. Start Now.

Take Our Style Profile
Let us get to know your personal style by answering a few questions about your fashion preferences and lifestyle.
Create a Sign In
Enter your email and password so we can let you know when your selections are ready and you can easily access your showroom at any time. You'll be able to view a temporary showroom while your personalized selection is being created.
Receive Your Personalized Selection
Once you complete your ShoeDazzle profile, our stylists will choose five pairs of shoes, handbags and jewelry sets for you, based on your fashion preferences and lifestyle. This may take a few days the first time, and you'll be notified by email when your showroom is ready. After your initial selection, your new shoes—as well as additional selections on DazzleAvenue in your showroom—will be ready for you on the first day of each month.
Choose Your Favorite
Once you receive your notification, sign in to view your personal selection and choose your favorite pair of shoes, handbag or jewelry set. If you don't see something you want, you can request a second shoe selection.

ShoeDazzle Membership
ShoeDazzle is a monthly style service, and once you place your first order you become an official ShoeDazzle member. Membership includes one fabulous pair of shoes, a handbag or jewelry set each month. Members receive a new selection at the beginning of each month, and once you place your first order, you will be charged $39.95 on the sixth day of each month, which includes our stylists' efforts and expertise, one gorgeous item, and free shipping*. We understand that not everyone wants something every month, so if you'd like to skip a month, simply sign in to your account by the fifth day of the month, click the Skip the Month button in your showroom, and you will not be charged for that month. The Skip the Month button is only available during the first five days of each month. Of course, you are always welcome to ask our stylists for a second shoe selection, or to return to your showroom and purchase an item after you have opted to skip the month. Until you have selected your first item, your credit card will not be charged each month and you will not need to request to skip a month.

* Within the contiguous United States. Excludes APO / FPO addresses.

What is a personal stylist?

A personal stylist is a fashion expert who chooses clothing and accessories for his or her client, according to what that client will love and look great in. Celebrities have personal stylists who shop for them so they'll always be paparazzi-proof for anything from the red carpet to a coffee run. At ShoeDazzle, we offer you a personal stylist experience without the A-list price tag. Finding the latest in fashion can be overwhelming; our stylists shop the latest trends in shoes, handbags, jewelry and more to bring you can't-live-without looks right to your showroom.

How do I know when my selection is ready?

Once your monthly showroom has been styled for you, you will receive an email notifying you that your selection is waiting. In your showroom, you can browse through images, detailed descriptions and tips on how to wear each item. You can choose and order your monthly item right from your showroom.

Please note that changes cannot be made once you've placed your order.

When will I get to see my first selections?

Usually your first selection will be ready within two business days. Once you've completed your member profile, your first selection of five pair of shoes, handbags and jewelry will be styled for you. We will notify you by email when your style choices are ready for you to view. Subsequent selections will be available for you to browse on the first of each month.

How often will I get new choices?

You'll receive a new selection at the beginning of every month after your first selection. If you don't want any of the items in your selection, you can request a second monthly shoe selection. Currently, we do not offer alternate selections of handbags or jewelry.

Please note that once you receive your second selection, you will be unable to return to your initial choices.

Can I return to my old shoe selection after requesting a new one?

No. Once you request and receive a new shoe selection, you won't be able to revert to your previous one. We recommend selecting any shoes you want from your first monthly selection before requesting additional options. In some cases, Client Services may be able to assist you in purchasing a shoe you've seen in a previous selection.

Can I order items from prior months?

We do everything possible to fulfill requests for items offered in prior months. Because our inventory is always changing, however, we cannot guarantee that we will have previously offered items available.

Is ShoeDazzle a shoe rental service?

No. ShoeDazzle offers new shoes, handbags and jewelry sets, which are yours to keep once you've purchased them.

Can I return my order?

If you are not satisfied with any item in your order, you can exchange it free of charge for another item or a ShoeDazzle credit, within 30 days of delivery. A return ground shipping label is included with your order. Returns may be dropped off at the shipping provider location. Please do not return packages to self-serve drop boxes as this will result in severe delays. Because of our incredibly low pricing, we are required to charge a $5.95 restocking fee for all items returned for refunds.

Jewelry sets must be returned intact with all original pieces included. We are unable to accept partial jewelry sets for return or exchange.
Please note that we do not provide return shipping labels with orders delivered outside the contiguous United States or to APO / FPO addresses. A $9.00 shipping and handling fee applies to exchanges sent to addresses outside the contiguous United States.

If you were provided with a pre-paid return shipping label, please retain the unused, top portion of the sticker so that you can track the return shipment.

How do I make an exchange or return?

Our exchange and return procedure is simple, but there are a few things you can do to ensure a smoother, faster return:

We strongly recommend trying on shoes on a carpeted surface. Shoes and other items must be returned within 30 days of delivery and in new, unused condition, without any scuffs or scratches. We cannot accept returned items that display signs of wear.
Jewelry sets must be returned intact with all original pieces included. We are unable to accept partial jewelry sets for return or exchange.
Do not return packages to self-serve drop boxes as this will result in severe delays. Returns may be dropped off at any of the shipping provider's locations.
Use the return shipping label provided with your order. Please note that return shipping labels are provided only for orders with addresses within the contiguous United States, excluding APO / FPO addresses.
If you were provided with a pre-paid return shipping label, please retain the unused, top portion of the sticker so that you can track the return shipment.

How long will my exchange or return take?

Return ground shipping can take 7–10 business days, depending on the shipping distance. Please do not return packages to self-serve drop boxes as this will result in severe delays. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your return or exchange. If you elect to have a refund for your return, it may take an additional 2–10 business days to be posted to your credit card account, depending on your credit card company.

What if I don't want anything this month?

We understand that not everyone wants something new every month, so if you'd like to skip a month, simply sign in to your account by the fifth day of the month, click the Skip the Month button in your showroom, and you will not be charged for that month. The Skip the Month button is only available during the first five days of each month. Of course, you are always welcome to ask our stylists for a second shoe selection, or to return to your showroom and purchase an item after you have opted to skip the month. Until you have selected your first item, your credit card will not be charged each month and you will not need to request to skip a month.

What if I do not choose an item for the month?

If you do not choose an item or the Skip the Month option before the sixth day of each month, you will be charged your $39.95 membership fee and receive one ShoeDazzle credit, redeemable for an item in your showroom. Credits expire after 12 months and you can accumulate a maximum of five. Once you accumulate five credits, you will not be charged a membership fee on the sixth of each month until you redeem one. You can view your credit balance in your showroom at any time. When you make a purchase, we will automatically use any available ShoeDazzle credits before charging your credit card—you do not need to contact Client Services to make a purchase using a credit.

Can I choose more than one item per month?

Of course! If you want more than one item, you can easily choose multiple styles. Once you've placed an item in your shopping bag, simply return to your showroom to select another item and add to your bag. You will be charged $39.95 for each additional item you purchase.

How much does shipping cost?

All orders with shipping addresses within the contiguous United States are delivered standard ground to you free of charge. Most orders are shipped using ground shipping and usually arrive within 3–6 business days from the shipping date. Expedited delivery is available for $9.95 per item. Orders shipped to Alaska, Hawaii, U.S. territories, APO / FPO addresses and Canadian addresses are shipped by the U.S. Postal Service and are charged an additional $9 for shipping and handling. This charge covers additional postage and handling required to ship to these locations. Please note that orders to Canada may be charged additional state taxes or import fees. Currently we do not ship overseas.

Can I track my order?

Yes. Once your order is confirmed you can easily track its status in your My Account tab by clicking on Order History in the right-side menu and selecting the order you wish to track. After your order ships, you'll receive a notification email with a tracking number, so you can check on your shipping status and know when to expect your order.

Are my selections exclusive to ShoeDazzle?

Our stylists scour the globe for the latest designs to find the best styles for you. In some cases, you may see similar styles elsewhere; however, we cannot vouch for the quality of items sold by other stores and websites, which will not have been selected for you with care by our expert Hollywood stylists, and with your fashion profile in mind.

What brands do you carry?

Our brands include our own ShoeDazzle® line, ShoeDazzle® by Michael Antonio and shoes from other high-quality, stylish designers. Kim Kardashian and our stylists choose items of great quality, high fashion, value, and comfort.

How is heel height measured?

Heel height is measured using a size 7.0 shoe and varies slightly, depending on the shoe size you order. In accordance with shoe industry standards, measurements are taken up the interior of the heel to where it meets the sole. All measurements are approximate and rounded to the nearest quarter inch.

Heel Heights:

Flat (0”-1”)
Mid-heel (1”-2.75”)
High Heel (3” or taller)

When can I expect my order to arrive?

Orders are usually processed within two business days; however, orders placed at the beginning of each month may take up to five business days to process due to the high volume of orders placed during that time period. Once your order ships from our warehouse, you will receive an email confirmation with tracking information. You can also track your order in your Order History page at ShoeDazzle.com. Your order should arrive within ten business days, depending on your location. We recommend tracking when your order is scheduled to arrive and making any necessary arrangements to ensure your shipment is delivered successfully.

When will my card be charged?

We will charge your card when you place your first ShoeDazzle order. Beginning the following month, you will be charged $39.95 on the sixth day of every month, and receive a credit good for any item in your showroom, unless you either choose to skip the month or make a purchase between the first and fifth. Credit card charges on orders placed during those first five days, as well as anything ordered in addition to your monthly item, will be processed when you confirm your order.

What types of payment do you accept?

ShoeDazzle accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders as payment.

Do you have a friend referral program?

Yes! Inviting your friends is easy and you can earn free shoes, handbags and jewelry! Invite as many friends as you want through our Refer-a-Friend program, and for every three who place an order, you'll earn one ShoeDazzle credit, good for a pair of shoes, handbag, or jewelry set. There is no limit to the number of credits you can earn through referrals. To start inviting your friends and to learn more, click here.

How do I cancel my ShoeDazzle membership?

Before you decide to cancel, remember that if you have not yet chosen an item from your showroom, you will not be charged each month. In addition, you never have any obligation to buy—you always have the option to skip any month without charge by clicking Skip the Month in your showroom by the fifth of each month. If you do wish to cancel, you may do so at any time and there is no cancellation fee. ShoeDazzle strives to provide the best service and personal experience, but if you decide to cancel, please call our Client Services department at 1.888.508.1888 Monday – Friday 8 a.m. – 5 p.m. (Pacific).

Please note: Accounts cannot be cancelled via email.

I'm afraid of commitment...

There is none! Joining ShoeDazzle is effortless and risk-free. We offer our members a highly personalized, highly enjoyable experience with no obligation. Your credit card will never be charged until you place your first order and become an official member, and you can choose to skip the month any time you want—just let us know by the fifth day of each month and you won't be charged. Any credits you receive for not selecting a monthly item will be used for subsequent selections, before we charge your credit card. We encourage you to try ShoeDazzle today, worry free!