What is ShoeDazzle?

ShoeDazzle is where women who love shoes and fashion come for their personalized monthly style fix. Founded on the belief that every woman—not just the stars—deserves her own personal stylist, ShoeDazzle offers our clients personalized shoe, handbag and accessory recommendations chosen for them by a team of A-list stylists. Our clients get new options at the beginning of each month, and also enjoy access to exclusive collections, celebrity designs, and award-winning Client Services, all with no obligation to buy or membership commitment. Because we design and oversee manufacturing of all of our shoes, we are able to offer beautiful style and high quality for just $39.95 with free shipping*, so women everywhere can get in on the fun and fill their closets.

Is ShoeDazzle a shoe rental service?

No. Because of our irresistible $39.95 pricing and high-quality fashions, women commonly assume ShoeDazzle must be a shoe rental service, but when you order from us, the shoes (or handbags, or accessories) are yours to keep. ShoeDazzle offers new shoes, handbags and jewelry, on a monthly basis.

What is a ShoeDazzle stylist?

ShoeDazzle provides you with celebrity stylists at a fraction of the price the stars pay, so you can indulge your love of fashion and get expert styling advice from the pros. Our stylists stay up to date with what's hot in shoes, handbags, and jewelry to fill your showroom with only the most coveted styles.

What is a showroom?

Your showroom is where your personalized selections live at ShoeDazzle. When you sign in you'll be taken to your showroom and see what the stylists chose for you, with new options on the first of every month.

Can I access my showroom from my phone?

Yes! We have an easy-to-use mobile site that works with iPhone and Android handsets, so you can stay connected to style on the go. To access your mobile showroom, simply visit www.shoedazzle.com from your handset—if you're using an iPhone or Android device, you'll be automatically redirected.

Are my selections exclusive to ShoeDazzle?

Our stylists scour the fashion scene to bring you only the latest and hottest designs. Most of the shoes you see on ShoeDazzle are exclusives; you might spot similar styles on other websites and in stores, but we cannot vouch for the quality and craftsmanship of those items.

What brands do you carry?

ShoeDazzle proudly designs and manufactures the majority of the shoes, handbags and jewelry sold. Because almost everything we offer is under the ShoeDazzle® brand, we are able to maintain an extremely high level of quality and spoil you with irresistible pricing.

How is heel height measured?

We measure all heel heights using a size 6.5 shoe. Depending on the size you order, your heel height might vary slightly. In accordance with shoe industry standards, measurements are taken up the interior of the heel to where it meets the sole. All measurements are approximate and rounded to the nearest quarter inch.

• Flat (0"-1")
• Mid-heel (1"-2.75")
• High Heel (3" or taller)

How can you offer high-quality products for only $39.95?

Because we manage our shoes from design to delivery, we are able to produce beautiful shoes for less, and make sure our products meet a high standard of quality. Our pricing even includes complimentary shipping*, so that all women can indulge and build their dream closet.

How do I get started at ShoeDazzle?

Joining ShoeDazzle is complimentary and takes only a few minutes. Simply take the style quiz and create a sign-in. You'll get access to some of our best selling styles right away, and within 24 hours the stylists will create your personalized showroom filled with on-trend shoes, handbags and jewelry. You will also be able to shop our stylist-curated Collections, bi-weekly DazzleDeals, and Lookbooks, which feature the latest fashion trends. Get Started Now

1. Take a Fun, Brief Style Quiz

   Let our stylists get to know you by answering a few quick questions about you and your taste in fashion.

2. Create a Sign-In

   Enter your email address and create a password; that way the stylists can alert you once your personal showroom is ready. If you want to start shopping right away, you get access to a temporary selection of our best-selling styles as soon as you create your sign-in.

3. Receive Your Personal Showroom

   We’ll send you and email when your first showroom is ready, within 24 hours. Your showroom is where your personalized selections of shoes, handbags, and accessories live at ShoeDazzle.
   
   You can also shop our Collections, bi-weekly DazzleDeals, and Lookbooks. Going forward, a new personalized selection will be placed in your showroom on the first day of every month.

4. Pick What You Love

   Choose anything from your showroom, Collections, Lookbook or DazzleDeals—everything at ShoeDazzle is just $39.95. Complimentary shipping is including in your membership* too, and your order will be delivered in our signature pink box or dust bag. Once you've placed your first order and entered your billing and shipping information, you become a ShoeDazzle Client and shopping gets even easier; all you have to do is visit your showroom at the beginning of each month and place an order, skip the month and not be charged, or do nothing and accumulate a credit you can redeem at your convenience.

5. See More Options

   If you're not smitten with anything in your showroom, you can ask the stylists to provide Alternate Selections—for any of the three categories—right from the comfort of your showroom. You can also make Special Requests for the following month, or to find something specific, contact our award-winning Client Services team for assistance at 1-888-508-1888, Monday – Friday, 7 a.m. – 5 p.m. (PST).

How do I become a ShoeDazzle Client?

Once you place your first order, you will become an active ShoeDazzle Client and enjoy all the perks of membership with no obligation to purchase. Here's how it works: When you receive your new personalized selection on the first of each month, you can place an order or click "Skip the Month" by the 5th of each month. We'll even email you a reminder so you don't forget to skip.

What are the perks of being a ShoeDazzle client?

As a ShoeDazzle Client, you enjoy a new, personalized style selection every month. Our stylists tailor your showroom to your tastes, and you choose what you love for just $39.95 per item with free delivery and return shipping*. You also get access to exclusive collections and celebrity designs, and members-only DazzleDeals on hot-commodity items twice a week. You never have any obligation to buy, and our award-winning Client Services team is always standing by to spoil you.

What if I forget to skip the month?

If you don't order or skip by the 5th of the month, your account will be charged $39.95 and you'll receive a credit that you can redeem for any item on ShoeDazzle at your convenience. In fact, your credit will be automatically applied to your next purchase so you don't have to remember to use it. As always, we provide free delivery and return shipping*.

Am I committing to anything when I join ShoeDazzle?

At ShoeDazzle you never have any obligation to buy or membership commitment. Our goal is to provide you with top-tier personal service and style at an irresistible price. Your credit card will never be charged until you place your first order and become a Client, after which you can skip the month as many times as you want—just click to skip in your showroom by the end of the day on the fifth of each month and you won't be charged. And, although we enjoy happy long-term relationships with most of our clients, you can also cancel your membership by calling Client Services (M–F, 7 a.m. – 5 p.m. PST).

How do I cancel my ShoeDazzle account?

Before you cancel, remember that you are never obligated to buy anything. If have not yet purchased an item, you will not be charged each month. You also always have the option to skip the month without being charged; all you have to do is click "Skip the Month" in your showroom by the end of the 5th day of each month.

If you do decide to close your account, you may do so at any time and there is no cancelation fee. Please call* our Client Services team at 1-888-508-1888, Monday – Friday, 7 a.m. – 5 p.m. (PST).

*Accounts cannot be canceled by email.

When will I get to see my first selections?

Within 24 hours of you creating your personal profile, the stylists will present you with your first showroom, filled with shoes, handbags and jewelry sets. You will also get access to our seasonal stylist-curated Collections, bi-weekly DazzleDeals, and Lookbooks, which feature the latest fashion trends.

How do I know when my showroom is ready?

We'll send you an email notifying you that your first showroom is ready. After that you'll get an email on the first of every month, when your new selection is available.

How often will I get new choices?

You'll receive a new selection of shoes, handbags and jewelry sets on the first day of each month, but you'll also get access to new styles throughout the month, including stylist picks, featured trends special releases. If you don't see what you're looking for, you can also request an alternate selection of shoes, handbags or jewelry from the stylists each month in your showroom, or contact Client Services at 1-888-508-1888, Monday – Friday, 7 a.m. – 5 p.m. (PST).

How much does shipping cost?

Orders shipped within the contiguous United States are delivered for free* with our Classic Pink shipping method, and will arrive within 5–10 business days after they're placed. Expedited delivery is available with Premium Pink shipping at $2.99 per item for delivery in 4–7 business days, or with Express Pink shipping for $9.95 per item for delivery in up to 3 business days (for order placed by noon, PST)

Orders shipped to Alaska, Hawaii, U.S. territories, APO / FPO addresses and Canada are not eligible for Premium Pink or Express Pink shipping, as fees vary and are based on the destination of origin's rates, duties/custom costs, and proximity to ShoeDazzle Inc. We suggest you visit your local shipping carrier for a quote.

When can I expect my order to arrive?

Orders are usually processed within two business days; however, keep in mind that orders placed at the beginning of each month may take up to five business days to process due to the high volume of orders. If you choose our Classic Pink shipping method, which is free for addresses within the contiguous United States, items should arrive within 10 business days of placing your order. If you choose our Premium Pink shipping method for $2.99, items should arrive within 4–7 business days of placing your order. If you choose our Express Pink shipping method for $9.95, items should arrive within 3 business days of placing your order. Please note that weekends and holidays are not considered business days.

Can I track my order?

Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you can easily track its status by visiting the My Account tab, clicking on Order History, and selecting the order you wish to track. You'll also receive an email with a tracking number after your order ships. We recommend tracking your order to ensure it is delivered successfully.

Can I purchase more than one item per month?

Of course! Once you've placed an item in your shopping bag, go back to your showroom and keep on adding. You will be charged $39.95 for each additional item you purchase.

Can I order items from prior months?

We will always do our best to get you the items you want; however, because our inventory is constantly changing to fit the latest trends, we cannot guarantee a past style will be available. If we can't accommodate your request, we'd be happy to suggest something else you might love. Just call Client Services at 1-888-508-1888.

What types of payment do you accept?

ShoeDazzle accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

When will I be charged?

Whenever you place an order on ShoeDazzle, your card will be charged at the time you confirm the order. After your first purchase, unless you place an order or opt to skip by the 5th day of each month, we will charge your card on file $39.95 on the 6th and you'll receive a ShoeDazzle credit, which you can redeem for anything at ShoeDazzle at your convenience.

If your credit or debit card is declined when we process your 6th-of-the-month charge, we will continue attempt processing until the transaction is approved. If we are unable to process the charge, our Client Services team will contact you to update your account information.

What if I don't make a purchase for the month and/or forget to skip the month?

If you have not yet placed an order on ShoeDazzle, you don't need to skip the month. If you have ordered previously, and do not want to buy anything but forget to skip the month before the end of the 5th day, you will be charged $39.95 and receive one ShoeDazzle credit (good for a year) to redeem at your convenience. Once you accumulate five credits, you will not be charged a fee on the 6th day of each month anymore until you redeem one. When you make your next purchase, we will automatically use any available ShoeDazzle credits before charging your credit card, unless you indicate an alternate form of payment.

Can I return my order?

Yes. You can exchange your purchase for another item or a ShoeDazzle credit within 30 days of delivery. A return ground shipping label is included with orders to addresses within the contiguous United States. Returns may be dropped off at the shipping provider location. Please do not return packages to self-serve drop-boxes as this will cause serious delays. Because of our irresistible pricing, we are required to charge a $5.95 restocking fee for all items returned for refunds.

• Shoes and all other items must be in new, unused condition without any scuffs or scratches. We strongly recommend you try on shoes on a carpeted surface.
• Handbags, jewelry sets and fashion accent sets must be returned in the same condition they were sent to you, with all original pieces included. We cannot accept partial or broken jewelry sets, handbags or fashion accent sets for return or exchange.
• Use the return shipping label sticker in your ShoeDazzle box by peeling off the label and placing it on top of the original shipping label. Please note that return shipping labels are only provided for orders with addresses within the contiguous United States, excluding APO / FPO addresses.
• Return tracking details can be requested from your local shipping carrier.
• Shipping fees for orders returned from outside the contiguous United States or to APO / FPO addresses may vary based on the destination of origin's rates, duties/custom costs, and proximity to ShoeDazzle Inc. We suggest you visit your local shipping carrier for a quote before shipping.

How long will my return take?

Return shipping usually takes 7–10 business days, depending on distance. Please do not return packages to self-serve drop boxes because it will result in serious delays. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your return or exchange. If you would like a refund for your return, it may take an additional 2–10 business days to post to your account, depending on your credit or debit card company.

Do you have a rewards program?

Yes, because we love rewarding you for good style behavior. When you join ShoeDazzle, you're automatically enrolled in our loyalty rewards program, where you can earn StylePoints toward free credits and more. You earn 100 StylePoints for every purchase, and 200 whenever a friend you've invited places her first order. Learn More

Do you have a friend referral program?

Yes—ShoeDazzle is all about sharing the style! Friend referrals are part of our StylePoints rewards program. Inviting your friends is easy and can earn you free shoes, handbags and jewelry, so invite as many as you want. You get 200 StylePoints toward a free ShoeDazzle credit for every friend who joins and places an order. Also, once you have 1,000 StylePoints, you can redeem for a credit, and there's no limit to the number of credits you can earn. Start Inviting Friends

Is it possible to see other client showrooms?

If you choose to, yes, you can share showrooms with your fellow fashionistas. Virtually shop with your friends who are also ShoeDazzle clients—and even our stylists—by visiting the Friends & Stylists tab and Connecting with Facebook. In addition to shopping new items and seeing what others are loving, you can earn 200 StylePoints for every new friend who joins through Facebook and purchases.

Can I choose what kind of emails I receive?

Of course. We understand that sometimes less is more. To manage your email preferences, sign in to your showroom, choose My Account and click on Email Preferences, and then customize what you receive. Remember, if you choose not to receive Showroom Alerts, you won't receive first-of-the-month emails alerting you that your new showroom is ready; you also will not receive a reminder on the fifth of each month that it's the last day to skip and not be charged. Update My Email Preferences

What are DazzleDeals?

A DazzleDeal is a limited-time, bi-weekly deal discovered by our stylists. From lingerie sets to mani / pedi makeover kits, each deal is available for a limited time (36 hours to be exact) or until it's sold out. We'll email you the moment we start to offer a new DazzleDeal, which you can purchase for just $39.95 or one ShoeDazzle credit.

How do DazzleDeals work?

DazzleDeals are almost exactly like everything else in your showroom, except that time and quantity are extremely limited. Ordering a DazzleDeal is just like ordering a shoe, handbag or jewelry set, so simply add it to your shopping bag and click to buy.

How long does each DazzleDeal last?

Each DazzleDeal lasts 36 hours or until it's sold out. When you visit your showroom to see a new DazzleDeal, you'll see a countdown clock up top, which will indicate how much longer the sale will last. All inventory is available at the beginning of a sale and lasts until it sells out. We do not refresh merchandise or change prices during a DazzleDeal, so we recommend ordering quickly before it sells out.

How often do you offer DazzleDeals?

DazzleDeals are featured every Tuesday and Thursday, starting at 9 a.m., and offered for 36 hours or until sold out.

Can I use a credit to purchase a DazzleDeal?

Yes. You can use a ShoeDazzle credit to order any DazzleDeal, just like you would for a pair of shoes, handbag or jewelry.

Can I order an expired DazzleDeal?

Because DazzleDeals feature limited-quantity hot-commodity products, we cannot guarantee you'll be able to order items featured in past DazzleDeals; however, you are always welcome to contact Client Services to check on a particular deal for you.

Can I return my DazzleDeal?

Yes. You can return your DazzleDeal in new, unused condition within 30 days of delivery for a ShoeDazzle credit or a refund (please refer to our Return & Exchange Policy for more details). Since DazzleDeals are brief and sell out quickly, we generally cannot support exchanges for a different color or style. You can always ask our Client Services team to double check the inventory, just to be sure, or exchange a DazzleDeal for something else on ShoeDazzle.